Shipping & Returns

 

Shipping 

Australia 
All orders are processed within 24 hours or the next business day. Orders will be dispatched 3-5 days after the order has been processed.

International
At this stage, international shipping is unavailable but we are working hard to make it happen.

Furniture
To ensure your order is delivered in a professional and safe manner, we always recommend to send your furniture with a specialised furniture carrier. Before processing payment of your order, we will be in touch with a specific freight quote to your postcode. You are also welcome to arrange your own delivery or courier at your discretion.

Pick-up
For added convenience, we are happy to offer our customers store pick-up of their order. Please contact us to arrange a time. 

Order Tracking
Upon dispatching your order, you will receive an email confirmation and a tracking number.


Shipping & Returns

Shipping Costs

Orders under $150: Flat-rate $15
Orders over $150: Free shipping* 
*This includes all furniture to metro areas within Australia
*For all furniture orders to regional areas freight will be charged accordingly at the checkout

Shipping & Returns

Returns 

Change of Mind
Please choose carefully as we do not offer a refund for change of mind. We can offer a store credit with proof of purchase if the item is in original condition with all tags attached. Store credits will be processed upon presentation of your receipt within 30 days of purchase from our store or 30 days from receipt of your delivery. Store credits will be valid for 12 months from date of issue and can be used online or in store. Delivery charges will not be refunded/credited. 

Faulty Items – Online Orders
In the unlikely event that you receive a faulty item in the post, please contact us immediately. We will review each case and offer refunds or replacements at our discretion. Refunds and replacements will be processed in a timely manner, but please allow up to a month. Delivery charges will not be refunded/credited.

Faulty Items – Store Purchases
Please choose carefully when shopping in store, as we sell each item as is. If you take your purchase home and find it is faulty, please contact us immediately. We will review each case and offer refunds at our discretion. Refunds will be processed in a timely manner, but please allow for up to a month. Delivery charges will not be refunded/credited.

Have Any Questions?
Please contact us with any questions regarding shipping, freight costs and returns:


Email Us